Duchess Cosmetics ships via USPS (United States Postal Service). We offer first class standard shipping to the USA (5-7 business days), and Express shipping (1-2 business days). Sorry at this time we do not offer international shipping.
You may track your order by visiting www.USPS.com.
Duchess Cosmetics is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames.
Duchess Cosmetics Standard Product Shipping Procedure-
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number.
If you have not received and email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed.